Before booking an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.
How to Book an Appointment
You can make an appointment in the following ways:
Types of Appointments
Phone consultations with GPs can be booked on the day and in advance. The doctor will call you back on the number given as close to this appointment time as possible.
Many queries can be addressed over the phone on the same day that you call.
Face to Face
Face to face appointments will be with a GP, nurses, advanced nurse practitioner (Kathy) or paramedic practitioner (Andy).
Our reception team will ask you for a brief summary of your health concern so that they can direct you to the most appropriate member of the clinical team or refer you to the duty doctor of the day.
These are also available in local extended access evening and weekend clinics via reception.
Video consultations with GPs are available by booking on-line via the LIVI app.
First Contact Physio Appointments
First contact physio appointments can be booked directly via reception.
It is surgery policy that all children under 16 years of age are highlighted by the reception team to the doctor so their phone consultation is prioritised or a face to face appointment directly offered.
Children do not have to be accompanied by an adult.
We are committed to the safety and welfare of all children and young people and all staff are training in highlighting safeguarding concerns.
Sick or infectious patients, e.g. patients with flu like illness, sickness and diarrhoea, infectious rashes, are asked to sit in a side room – please notify reception of your arrival and we can arrange for you to be seen as quickly as possible by the doctor.
Keeping You Waiting
We apologise in advance if we keep you waiting for a pre-booked appointment – unfortunately the clinical team may be delayed with patients that are have complex health needs or are acutely unwell. We will try to ensure that patients waiting are kept informed of possible delayed including using screen messages in reception.
Interpreter and Translation
Please inform a member of staff if you require an interpreter or translator as all members of staff have access to this phone service to ensure that there is no barrier to effective and safe communication.
If you cannot attend an appointment, please notify the practice as soon as possible to enable us to offer it to another patient.
You can do this by: